How we protect and handle your personal information
Dr. Nivana Ramlachan Dermatology Practice
Last updated: 6/17/2025
This Privacy Policy explains how we collect, use, and protect your personal information when you interact with Dr. Nivana Ramlachan's services and the Ederma e-commerce platform. We are committed to safeguarding your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa.
This policy applies to:
We may collect the following types of personal information:
Your information is used to:
Your medical information is highly sensitive and protected under medical confidentiality laws including the Health Professions Council of South Africa (HPCSA) ethical guidelines and the Protection of Personal Information Act (POPIA).
We implement comprehensive technical and organizational measures to protect your health data against unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, access controls, and regular security audits.
While Dr. N Ramlachan curates and recommends products based on her professional expertise, she is not affiliated with any individual brand on this platform. A consultation with a qualified medical practitioner is recommended before using any product.
Disclaimer: "Please note that Dr. N Ramlachan has no direct or indirect association or affiliation with the individual brands mentioned or presented on this platform."
Online consultations will only proceed upon your acceptance of the applicable terms and conditions. All personal and health-related data shared during these consultations will be handled in strict confidence and in accordance with HPCSA guidelines and POPIA.
With your explicit, written consent, we may use testimonials, photographs, and other content for marketing purposes on our website and social media platforms. Consent is obtained on a case-by-case basis via a signed consent form, which includes disclosure of how the material will be used.
Our website uses cookies to enhance your browsing experience. You may choose to disable cookies in your browser settings, although this may affect website functionality.
We do not sell or share your personal information with third parties, except where necessary to provide our services (e.g., payment processors, courier services), and only under conditions of strict confidentiality.
We retain your medical records and consultation data for as long as required by medical record-keeping regulations and professional standards (minimum 6 years for adults, until age 21 for minors). Personal account information is retained while your account is active and for a reasonable period thereafter.
You may request deletion of your account, however medical records may need to be retained for legal and professional compliance purposes even after account closure.
Under applicable privacy laws, you have the right to:
This practice is committed to compliance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws. We process your information lawfully, fairly, and transparently.
If you have concerns about how your information is processed, you may contact the Information Regulator at inforeg@justice.gov.za or visit www.justice.gov.za/inforeg/
For privacy-related questions, to exercise your rights, or to report privacy concerns, contact us at:
Hazelwood Practice:
Club Surgical Centre, 30 Pinaster Avenue
Phone: +27 12 644 5250
Email: clubreception@drnivana.com
Equestria Practice:
Libertas Office Park Building F Room 6, c/o Highway & Libertas Ave
Phone: +27 12 807 2411
Email: libertasreception@drnivana.com
We reserve the right to update this Privacy Policy. Any changes will be posted on this page with the revised effective date.
Privacy Policy: Version 2.0